If you have a problem or complaint ... talk to us

We encourage you to try and talk directly to our team if you wish to lodge a complaint about our service. We are committed to always taking your concerns seriously and being respectful. We are genuinely interested in listening and understanding your perspective. Every client has a right to be heard and to seek a resolution to their problem. We see all complaints as an invaluable opportunity to improve our service.

We have a range of ways that you can make a complaint about our service:

Talk to us when you next visit the clinic or ask to speak with Tania Teitzel, our director

Call us on 07 55207680

Email us on info@therapymatters.com.au

Write to us at 6/43 Tallebudgera Creek Road West Burleigh Q 4219

Fill in an on-line Complaint form

If you would like to take your complaint further or are disatisfied at any time please contact the following agencies:

For NDIS services contact : NDIS Quality and Safeguards Commission
For Speech Pathology Services contact: Speech Pathology Australia
For Health Services provided in QLD contact : Office of the Health Ombudsman
For Health Services provided in NSW contact : Health Care Complaints Commission

For more information see our Complaint Brochure


If you would like to give us feedback or suggestions ... 

We love to hear your ideas about what you like at our clinic and what you would like to see changed. Have a chat to us when you are next in the clinic or you can:

Fill in our feedback form

Complete our on-line Survey 

Families often ask to see or give reviews or testimonials about our service however we are prohibited from publishing any advertising content that includes reviews or testimonials from clients by the Code of Ethics of Speech Pathology Australia.