Terms of Trade

Returning Goods

  • Therapy Matters trades on a Firm Sale basis.
  • Please choose your order carefully returned goods will not be accepted without authorisation.

Postage and Handling

  • Postage and Handling costs on all orders are at the customer's expense and are in addition to all indicated prices on this website.
  • Postage and Handling Charges may differ through on-line and off-line ordering processes due to the constraints of PayPal.  
  • PayPal calculates an average percentage flat-rate for at various pay-points for Australia wide postage.  
  • Customers using the off-line ordering process will be advised of the postage charge through Australia Post prior to their order being shipped.
  • Off-line ordering will typically attract a 10% postage and handling charge. The minimum base charge will be $7.50 and the maximum charge for any one order will be $75.
  • All Backorders are subject to a Freight Charge
  • International Orders are subject to freight based on weight and destination.


  • All prices on this website are in Australian dollars and include GST.
  • Prices are subject to change at anytime. You are welcome to check current prices with Therapy Matters prior to placing an order.


  • Pre-payment is required for all personal, organisation and overseas orders.   
  • Credit card facilities are available for Visa and Master Card,
  • Payment by cheque is acceptable subject to clearance, and must be made out to Therapy Matters.
  • Payments by direct deposit must be accompanied by an invoice number or organisation reference. 
  • Customers paying by direct deposit bank transfers should email Therapy Matters to advise that the transfer has been made at shop@therapymatters.com.au
  • Accounts are only permitted for organisations using purchase orders. All Accounts are strictly 14 Days from date of invoice and are payable on the invoice. (No Statement will be issued). 
  • Therapy Matters does not give credits in cheque/cash or credit on credit card. Credits are added to accounts for future purchases.