Feedback, Thanks & Complaints


No matter what the occasion …. we love to hear your thanks!

While we are prohibited from publicly sharing testimonials, we are always so grateful to personally hear about how much therapy matters to you!

Whether it was an awesome session or that we exceeded your expectations. Perhaps you’ve appreciated our care and understanding. It may be time for farewell with goals achieved or a new path to prioritise and you are reflecting with gratitude on the journey travelled so far.

Click THANKS! to send a special “shout out” to any particular member of our speech pathology, therapy assistant or client services teams who have provided exemplary service!

Feedback or Suggestions

We also love to hear your ideas and honest feedback about what you like at our clinic and what you would like to see changed, no matter how big or small. Your contribution will help us better meet the needs of all our clients into the future and achieve our vision to make a difference … one word at a time.

Have a chat to us when you are next in the clinic or fill in our everyday feedback form or our annual survey:

If you have a problem or complaint, talk to us.

We encourage you to talk directly to our team if you wish to lodge a complaint about our service.

We are committed to always taking your concerns seriously and being respectful. We are genuinely interested in listening and understanding your perspective. Every client has a right to be heard and to seek a resolution to their problem. We see all complaints as an invaluable opportunity to improve our service.

We have a range of ways that you can make a complaint about our service:

  • Talk to us when you next visit the clinic or ask to speak with our Director
  • Call us on 07 55207680
  • Email us on
  • Write to us at 6/43 Tallebudgera Creek Road, West Burleigh, QLD 4219
  • Fill in an on-line Complaint form (click button below)

Want to take your complaint further?

If you would like to take your complaint further or are dissatisfied at any time, please contact the following agencies:

  • For NDIS services contact : NDIS Quality and Safeguards Commission
  • For Speech Pathology Services contact: Speech Pathology Australia
  • For Health Services provided in QLD contact : Office of the Health Ombudsman
  • For Health Services provided in NSW contact : Health Care Complaints Commission

For Speech Pathology services

For Health Services in QLD

For Health Services in NSW