Parents can phone us, drop into our clinic or fill in our New Client Enquiry Form. Our Matching Matters care pathway starts straight away. Our friendly office staff will take details such as your child’s age, contact details, appointment preferences and what you are concerned about. This helps them match your needs to a suitable therapist, location, service, days and times. It helps them understand whether an assessment or parent planning session is needed.
Our client services team will either allocate you an appointment straight away whenever available or place you on a waiting list for assessment and follow up therapy at a day/time of your preference. Sometimes, a follow up phone call may be needed from one of our speech pathologists to better understand your child’s needs.