What happens if I need to cancel?
Our cancellation policy applies to all services that Therapy Matters provides, including telehealth services. If you need to cancel, please call with as much notice as possible so that we can fill that spot with another child or reallocate that time to supporting your child through home program creation or report writing for assistive technology or in readiness for reviews.
If you do not connect to your scheduled Zoom meeting, your therapist will call you to try and connect you to the meeting and make sure everything is ok. If they are unable to contact you, an invoice will be created for non-attendance. If you do not connect to two consecutive telehealth sessions, any sessions will be suspended until we hear from you.
What happens if something goes wrong with the technology?
Signal drop-outs, operator error, inexperience and other technological glitches may at times impact these session. If this happens, we will call you and continue parent coaching and collaboration activities for the remainder of the session.
We can also come up with alternate platforms to use temporarily so the session can proceed as per usual, such as FaceTime. We are happy to problem solve what to do for the next session, to ensure that the technology can be reliably used.